Category Archives: Font Support

Theresa’s Tips: Buying Fonts for Others

It’s never too early to think about purchasing a gift for a loved one this holiday season and sometimes trying to find something for the creative individual on your list can be daunting. So how about purchasing a license for a typeface on their want list?

For example, I’m purchasing Filmotype Gay OT for a friend and I want to make sure that the license is under their name. Once I’ve placed the product in my cart and entered the payment information, I’ll be taken to the order confirmation page where I can change the license.

Looks like the license is still in my name, so I’ll have to change it. And once that’s done I’ll be all set to purchase the license.

Since the font isn’t licensed to me, I’ll have to download the zip file with a copy of the EULA to give to my friend. Wasn’t that easy? Now the hard part is narrowing down the typefaces you want to license!

Theresa’s Tips: Desktop, Web, and Mobile Licenses

If you’re starting your project, you’ll want to think about where you will want your typeface to live. Do you want to create mobile applications for the iPhone? Will you need to spruce up your website? Are you creating marketing materials or graphics for a product? So many questions, but hopefully I can help you sort out the type of license you’ll need with this brief overview of what FontShop offers.

When viewing our site you’ll see three types of licenses: Desktop, Web, and Mobile. A desktop license allows a font to live on your computer. The software is installed on your system so that you can use that font in various programs, such as MS Office or Adobe Creative Suite. Most desktops licenses do not allow you to include the font software on your website or mobile app, so additional licenses are needed.

Web licenses allow your fonts to live on your website using the CSS @font-face rule. Fonts that are made for the web can be in different formats, with the most common being WOFF. You can view all webfonts available here.

Mobile licenses are the latest addition and will allow a developer to include fonts into an app. The best part of a mobile license is that once the developers are licensed, they are not limited to the number of apps they can create and the license is perpetual, just like web and desktop licenses. Also, Mobile Fonts have web and desktop counter parts.

Theresa’s Tips: Review

It’s time to highlight and link to all the previous tips, so if you haven’t been following them then here’s what you’ve missed. We started with brief introduction to the formats that FontShop offers then delved into three features of the site: History, Favorites, and the Shopping Cart.

We kept the ball rolling with an overview of the tabs you see on a product page that allow you to view specimens and even similar typefaces.

There is even a way to see if the typeface you want to license supports a specific language.

And if you’ve been following my tips you should now know where to find licenses, get an overview of your shopping cart, and obtain a quote.

One more thing, the My Account section is another area that is overlooked, so we covered that as well. Why? Because FontShop stores all your account information here and if you wanted to change a password, view your license agreement, or download your fonts again then you can.

We also have a Help Desk, where we go over common questions customers have asked us in the past. Now you’re up to date with all the previous post.

Theresa’s Tips: Language Support

Here’s a few tips to see if the typeface you want to license supports a specific language. Make sure you have a phrase or simple word in the characters you need in hand. For example, let’s find out if FF DIN Regular supports Cyrillic characters! The first step is to search for the typeface and then change the custom text to the characters you need supported. Right away we can see that only the PRO version of FF DIN Regular is rendering the text.

From there you can go to the product page and check out the entire Character Set. Typically if a font supports additional languages you’ll see multiple pages that show all the glyphs. In this case, FF DIN Pro Regular has four pages and contains 887 Glyphs that you can view.

Because I’m a triple check kinda of person, I want to go through the pages of the Character Set to make sure the glyphs I need are there.

Done! Everything looks good and now I know that I can create documents in Cyrillic using FF DIN Pro Regular.

FontShop Friday Five: Reflections

We know you’re busy and the Internet is a crowded place, so we’ll try to give you a little reminder on Fridays of what’s going on out there. Please find below five recent FontShop-related threads that you may have missed.

Remembering a Legend

Our SF staff reflects on what Steve Jobs meant to them.

Foundry Finds

David Sudweeks takes a look at some of the new additions to FontShop – Storm Type Foundry and Astype.

Accounting for Your Account

Theresa’s Tips this week reviews the “My Account” section on FontShop.com.

Typography Tunes

The latest edition of My Type of Music hits the FontFeed, as well as a follow up.

Numerals: Fireballed

Yves’ two parter on numerals gets a nice mention on Daring Fireball.

Friday Five Fonts: Ambicase Fatface by Teeline Fonts

Theresa’s Tips: My Account Features

Every time you log on to FontShop, you’ll see a My Account link on the top right hand menu. We’ll go over the different features tucked into this section of our site.

The first section of the My Account link is your basic information. If you need to change your name, password, or email address then just hit edit.

Hitting edit will take you to fields that you can modify. For example if you forget your password and need to change it after we provide you with a temporary one, then this is where you can create a new password. Don’t forget to hit save!

FontShop also stores the information of your previous purchases. Choosing an order ID number will take you to a one page summary of the license you purchased.

The best part of this section is that you can download a copy of the fonts you recently licensed if you need them again. We even store your Typekit voucher code, just in case you change your mind and decide not to self host your own webfonts.

Theresa’s Tips: Help Desk

Have you visited our Help section yet? We’ve filled it with answers to common questions customers have asked in the past. Just click on the HELP link, located on the top right corner of FontShop.com, and you’ll zip on over to the site.

Here are just a few questions we’ve answered:

When and how will I get my fonts after I buy them?

How do I install my fonts?

Are all FontShop fonts available for the web?

Just visit our Help section if you need a quick answer to your question before you purchase a license or submit a request for topics you’d like for us to go over. Also, the Ultimate Answer to the Ultimate Question of Life, The Universe, and Everything is 42.

Theresa’s Tips: Licenses, Your Cart, and Quotes

Before your purchase, pay attention to these three things: Licenses, Your Cart, and Quotes. We will use FF Meta as the example and start with Licenses.

End User License Agreements, EULAs for short, are rules to follow when you want to use a font. You’ll want to keep in mind that you are not purchasing the typeface itself, but a license to use the font software. Because we have 100+ foundries that have their own EULA and you might not want to read every single one, we added a shortcut to a product’s EULA at the bottom of their page.

Your Cart keeps track of the number fonts you’ve added and the subtotal provided is the cost of a basic EULA. The most recent additions to your cart will be shown, up to five, and are linked to the product page. Just hit View Cart to see all the fonts you’ve added.

Quotes are easily obtained once you’ve added the items you need to purchase to the cart. Fonts are licensed in blocks of users, you will have to enter the number of computers that you will need to support, and the cart will automatically calculate your subtotal. The default number of users is the cost of a basic EULA.

If your company is growing, you can always extend your license to support additional computers by contacting us. We’ll also answer any additional questions you may have before your purchase. Whew! That was a lot to cover.

Theresa’s Tips: Specimen, Gallery, and Fonts Like This Tabs

For every product page on FontShop.com you’ll see three tabs: Specimen, Gallery, & Fonts Like This. These tabs are helpful product guides which can inspire potential use. Let me walk you through them using Estilo Script as the example. We’ll start with the Specimen tab.

Within the Specimen tab there are three choices: Display Sample, Text Sample, and Character Set.

Display Sample will show how your typeface will look at Display sizes. The text is a static, but you can see how the typefaces will behave in larger sizes.

Text Sample will display the typeface in a paragraph.

Character Set will show every glyph that is available within the font that you’ve selected. A small arrow within the glyph’s box will appear if there are alternates available for that character. Click the arrow to preview the alternates.

Gallery provides real world examples submitted by our customers and staff.

Fonts Like This is our hidden gem. Here you’ll find alternate typefaces that have similar qualities. If you ever need an alternate to Helvetica, its just a tab away!

FontShop Friday Five: What’s New

We know you’re busy and the Internet is a crowded place, so we’ll try to give you a little reminder on Fridays of what’s going on out there. Please find below five recent FontShop-related threads that you may have missed.

New Typefaces

David Sudweeks recaps the fonts joining our library this July and August (including new webfonts).

More Employee Faces

Meet Mayene, the new face on our Sales & Support team.

New Tips Column

Theresa explains it all to type newbies in her new Theresa’s Tips column.

New Album Cover Reviews

Yves Peters’ latest My Type of Music installment is rocking as always in its take on album art.

New Newsletter

We’re starting September with a great newsletter next Wednesday. Put signing up for it on your weekend to-do list.

Friday Five Fonts: Gala Triline and Gala Regular by Canada Type

Theresa’s Tips: Choosing the Correct Format

Welcome to a new series from Theresa at our Sales & Support Desk. Any support questions you want answered in the future? Let us know in the comments section.

When purchasing fonts, you want to make sure that you choose the correct format. Here’s a brief overview of the different formats that we have available at FontShop.

OpenType fonts are cross-platform and will work on both Macs and PCs. This format is best used with applications that support OpenType features, such as InDesign. Some OpenType fonts are created with PostScript metrics and others are created with TrueType metrics. Postscript flavored OpenType have .otf ending while TrueType flavored OpenType have .ttf endings.

TrueType fonts will also work on both Macs and PCs. Certain Windows-based applications, such as MS Office, work best with this format because these applications have limited OpenType support.

PostScript fonts only work on either a Mac or a PC, not both. This format is also referred to as Type 1 font. It is an older format that can be difficult to install in newer operating systems.

Webfonts come in EOT/WOFF formats, which use @font-face to embed the font into your site.

To make things easier we’ve added icons on all our products so that you know what format a typeface is available in. Use the guide below to help you navigate through our site.

To learn more about formats visit Help Topics/ Font Format Questions

Meet the Fontshopper: Mayene Joins Our Customer Service Team

Earlier this month you met Theresa, who has spent four years assisting customers with support issues. Joining Theresa (and the other new faces at FontShop San Francisco) today is Mayene (pronounced “Mayan”), who will also be working on our Sales & Support team.

Mayene has a hamster named Donut that freaks out a lot, enjoys making oreo truffles and chocolate covered bacon for others (we’re excited to have her here for that alone), and likes board games and video games. Mayene shares a little about joining the FontShop team below:

How did you come into the customer service field?

It goes along with being a graphic designer. You deal with clients on a daily basis, so you have to have some customer service skills. I teach violin too and you have to be there for your students. Finally, as an owner of an Etsy shop, I get a lot of customer requests.

What are you most looking forward to as a FontShop employee?

After college I got really into fonts. As a designer you get a lot of questions about typefaces from friends. Being able to help people with their font needs, professionally, is pretty exciting for me.

What is your favorite typeface at the moment?

At the moment is a good clarification! FF Scala. It’s such a huge family and includes both serif and sans serifs. Pretty classic looking.

FontShop Friday Five: Welcome to August

We know you’re busy and the Internet is a crowded place, so we’ll try to give you a little reminder on Fridays of what’s going on out there. Below please find five recent FontShop-related threads that you may have missed.

August is Here with a New Newsletter

Did you miss our latest newsletter on Wednesday? Read it here. Then check out the great new selections from TypeTrust, Red Rooster, Alias, Emigre and Dalton Maag. You can subscribe to newsletters on this page to get this font deliciousness in your inbox twice a month.

Join the FontShop Team

We’re hiring in San Francisco! Join us as a Systems Admin & Architect or Entry-level Sales/Support Representative. Learn a little more about our customer support team here.

Let Us Be Your Resource

Did you know about our Education section or student discount? Learn about our resources here. FontBook can also be a great resource for those learning about type. Check out an interactive way to learn about classes and subclasses for each typeface.

On the FontFeed

Yves Peters highlights a new mini-documentary on type and the 2012 Typodarium. And don’t forget, you can win tickets to TYPO London!

Visual, Meet Virtual

On August 24, FontShop San Francisco is hosting a designer meetup with a twist. We’ve partnered with the Storek Building to create Visual Meets Virtual, an opportunity for designers and developers to connect on projects. There will also be pizza, beer and fun.

Friday Five Fonts:  Packard New Style by Red Rooster and Rhythm by TypeTrust

Meet the FontShopper: Behind the Customer Support Desk

Ever have a time when you were overwhelmed with the selection on FontShop and required some personal assistance? Needed help with your files? Or just had a question you wanted answered by a human being? Then you may have interacted with Theresa, a member of our Sales & Support team. Theresa has been with us for “Four Fontastic Years!” and shares a little bit of her experience below:

What are the top three questions you get from customers?

  1. What is the difference between OpenType and Pro fonts?
  2. Will OpenType work for both Mac and PC?
  3. How do I install the font?

We actually have a section in our help area that should help people understand about OpenType. As for installation questions, We have some great tutorials that I can help take people through.

What is a memorable time when you’ve really helped a customer?

I receive a phone called once a year from a customer who wants to buy a typeface for his PC with his refund from the IRS. He’s about 70 years old, retired, doesn’t have internet connection, but he used to own a print shop, and wants to make his grandchildren’s wedding invitations. I send him printed customized samples when he needs to see what a font looks like and once he decides on the typeface he’ll give me a call and I’ll place it on a disk to mail out to him.

What are some funny requests that you’ve gotten?

  • Do you have a typeface that looks like its on FIRE? We actually carry styles both on fire and then burnt out after!
  • Do you have a font that will let me type in different colors, like a rainbow? I had to explain to the customer that fonts are vector graphics and do not come in color.
  • I’m looking for a typeface, but I don’t have an image, can I describe it to you and can you tell me what it is? This is sort of like asking like “What’s that movie with that guy?” Unfortunately I’m unable to help these people, but I can try and give them some suggestions based on their project.

What is your current favorite font?

FF More is a new serif family that gives a designer many options because it is so massive – 30 styles! It also works well with FF Good. Both are by  Łukasz Dziedzic who also made FF Clan and FF Pitu. Great work all around.

Want to help customers with their typographical needs? We’re hiring an Entry-level Sales/Support Representative at our office in San Francisco’s SoMa neighborhood.

The OpenType Features of Compendium

Most of our readers are probably well familiar with OpenType features. They allow you to set type using glyphs that are not necessarily available by default, giving you a much wider range of effect. This is especially helpful when working with a script font — a point that is often demonstrated in the work of Alejandro Paul and his foundry Sudtipos. Many of his scripts contain vast character sets with tons of alternative glyphs, among them Suave Script, Affair, and the recently featured Fiance. Another is the beautiful Compendium, which we’ll take a look at below.

Here’s Compendium in Adobe Illustrator, with only the default Standard Ligatures activated:

Now let’s activate Contextual Alternates:

… with Swash caps turned on at the same time:

Now we take a step back and try out the Stylistic Alternates:

… and now Stylistic and Contextual Alternates together:

Just by flipping a switch, you can see how much variation one can get from feature to feature. Of course for best effect, one should go through the entire glyph palette and insert individual glyphs that best fit your sample, layout, or intended aesthetic. If you don’t want colliding flourishes, for example, there is likely a combination of glyphs that will fit together perfectly. You may also find additional flourishes, such as what can be found in Compendium:

You can preview these OpenType features using our new and improved custom sample toolbar.

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