Buyer’s Guide: Having trouble checking out?

buyersguide-checkingoutbrowsers

Are you having trouble checking out? When you click “Checkout” in your cart, does the page seem to hang for a bit or does the page just refresh without moving forward? Are you staring at a blank page waiting for something to load?

Sometimes, your browser just isn’t having a good day. When you’re experiencing difficulties with your cart or checking out on FontShop, we recommend first trying to place your order in a different browser.

There are three pages during checkout:buyersguide-checkingout

Your Cart and Payment Information — these are the first two pages you’ll go through. To move forward from Your Cart, you’ll click a green button that says “Checkout”, which will take you to the Payment Information page. Once you enter your payment information, you’ll click a green button that says “Review Order” (if the button is grayed out and not green, double-check to make sure all your payment details have been entered correctly). If the checkout process hangs on either of these pages, try placing your order in a different browser. You haven’t actually submitted payment on either of these pages, so you will not get charged if your browser hangs after you click “Review Order”.

buyersguide-orderconfirmation

Order Confirmation — this is the last page during the checkout process where you can double-check to make sure you’re getting the right fonts, the correct format, and licensing the fonts for the number of users you need to support. To place your order, you’ll click a green button that says “Purchase”. After this, don’t close your browser yet! The next page you should see is your “Purchase Complete!” page where you can download your fonts. If you don’t arrive at this page, you can contact us to see if your order went through or not. We’ll let you know and send you your fonts if you weren’t able to download them after a successful order.

If you have any questions or concerns, don’t hesitate to email the Sales & Support Team or call!

2 Comments

  1. Stephen
    Posted March 18, 2013 at 3:41 PM | Permalink

    This must be a joke! Blaming the browser for your own bad programming is a pitiful excuse!

  2. Theresa
    Posted March 18, 2013 at 3:59 PM | Permalink

    @Stephen We test our site daily to make sure that it behaves cross platform in multiple browsers on desktop and mobile devices. But some customers may be viewing our site in older browsers that we no longer support.Since most users have different browser options available to them, we suggest that they may want to update or try another browser to view our site.

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